(ESHOP EXCLUSIVE) Sake and Fruit Liqueur offer: Enjoy 10% off upon $1000 spending｜Enjoy 20% off upon $2000 spending｜Enjoy 25% off upon $3000 spendingEnjoy 10% off for any 2 bottles of whiskyFree Home Delivery service for orders over $999Free Store Pick-up service for orders over $499

LIQUID GOLD
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Delivery Policy

Home Delivery Service

  • Delivery Information
    • For each order, after applying discounts, if the purchase amount is HKD $999 or above, you can enjoy free home delivery service.
    • If the purchase amount is less than HKD $999, a delivery fee of HKD $99 is required.
  • Delivery Areas
    • Home delivery service is limited to fixed addresses and covers Hong Kong Island, Kowloon, and the New Territories (excluding: Tung Chung, Discovery Bay, Ma Wan, outlying islands, and restricted areas).
    • Home delivery service is not applicable to: non-fixed addresses, border restricted areas, outlying islands, hotel rooms, docks, warehouses, and delivery addresses above the fourth floor that cannot be accessed by elevator.
  • Delivery Time and Cut-off
    • Delivery hours are from 10 am to 6 pm, Monday to Friday (excluding public holidays).
    • For orders placed and paid for by 6 pm from Monday to Friday (excluding public holidays), and upon receiving an email confirmation, we will deliver to your designated address within the next three working days.
    • This service might be affected by seasonal factors (like Christmas and New Year holidays).
    • After placing an order online, once accepted, we will confirm the expected delivery time and date with you. When the goods arrive, please check if all items are received and have the recipient sign the delivery note with their name to confirm receipt.
  • Special Delivery Arrangements
    • If there are any special delivery requirements, please specify in the "Shipping Remarks" section during checkout. Our customer service will contact you for detailed arrangements and to discuss feasibility.
    • If there are any changes to the delivery address or chosen delivery time after placing the order, please notify us immediately for arrangement.
    • Our home delivery service does not include moving the goods inside the house. Thus, we are not responsible for any damages or losses that might occur during this process.
  • Special Arrangements Due to Bad Weather
    • When a typhoon signal is hoisted, or a red or black rainstorm warning is in effect, or if we deem the weather conditions unsafe for delivery, the delivery service will be postponed. We will contact you to reschedule the delivery date.
  • General Matters
    • If you fail to receive your order due to missing the initial agreed delivery appointment or providing an incorrect address, we reserve the right to charge an additional delivery fee.
    • All delivery dates and times are estimated. We are not responsible for any losses or damages due to delivery delays.
    • If you fail to collect your order within two weeks from the order confirmation date, not due to our mistake, we reserve the right to charge you a storage fee based on our current rates. You must settle the relevant storage fee before collecting the goods.
    • If you fail to receive your order due to missing the initial agreed delivery appointment or providing an incorrect address, we will charge an additional delivery fee of $100.
    • In case of any disputes, we reserve the final decision right.

In-Store Pickup Service

  • Pickup Information
    • For each order, after applying discounts, if the purchase amount is HKD $499 or above, you can enjoy free in-store pickup service.
    • If the purchase amount is less than HKD $499, a delivery fee of HKD $49 is required.
  • Pickup Locations and Times
    • Orders for in-store pickup will be delivered to the specified store according to your selected time slot after confirmation. Delivery time might vary based on actual conditions; please refer to the arrival notification as the standard.
    • Once the goods arrive at the specified store, we will notify you. Please ensure accurate contact information; we are not responsible for any failures to collect orders due to inaccurate contact information.
    • An order is available for free pick-up within 7 days from when the customer receives the pick-up notification (also known as Free Pick-up Period). An additional fee may be charged to the customer and collected by the Retail Store for any order being picked up within the next 3 days after the Free Pick-up Period (also known as Late Pick-up Period). *Day will be counted towards the Free Pick-up or Late Pick-up Period only when the Retail Store is in operation for the self pick-up service.
    • Please collect your order within 10 days of the arrival notification, or it will be considered abandoned.
  • Pickup Arrangements
    • When picking up, please provide the order confirmation email from our company to verify the contents of the pickup. Make sure the collected items are correct before leaving.
    • Store opening hours might change due to specific circumstances; the above information is standard.
  • Special Arrangements Due to Bad Weather
    • When a typhoon signal is hoisted, or a red or black rainstorm warning is in effect, or if we deem the weather conditions unsafe for delivery, the in-store pickup service might be postponed. We will contact you to reschedule the pickup date.
  • General Matters
    • In case of any disputes, we reserve the final decision right.